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QuickBooks Auto Recall

Issue:  you enter customer information on an invoice for both the Bill To and Ship To boxes, yet only the Bill To information auto recalls. You have to re-enter the Ship To data every time you make a new invoice for the same customer.  How can both pieces of information be set to auto recall?

Solution:  you will need to enter the Ship To information using the Customer list.  Click on Customers, Customer Center, (or List), find the customer and click to Edit Customer.  Enter the information in the appropriate box. 

You can enter both the Bill To and the Ship To information in this area so that when you use that customer again all data will auto recall.

Google Cookies Issue

Like many people, when we are told to do something we do it!  Google notified an end user to disable cookies as a way to further protect their data.  Having done so, this person can now not enter the password to access e-mail.  To resolve this, re-enable cookies.

In Chrome, go to the three dots in the upper right corner, click on Settings and then click Advanced, at the bottom of the page.  Click on Site Settings and then look at the settings for Cookies.  There you can enable them.

Gmail reply address

Some people do not use Gmail for their business address because of the idea that an email address ending with “gmail.com” is not as professional looking as a “.com” address.  There are a couple ways to use Gmail with a .com address.

First is to setup a business account with Gmail.  Up until recently that was an easy task to do.  However, Google has changed the parameters for setting up a business account making the process longer and more involved.  The better solution is to take your current .com email and use it as the reply to address in google.

To do the latter, open a free Gmail account, or use an existing one.  It will not matter the address you use for the new account as we are going to use the existing business email as the reply address.  Once you have created, or opened an existing Gmail account, click on the gear icon in the upper left.  Click Settings, go to Accounts and then look for the section Send Mail As.  Follow the prompts or click Learn More to setup the account as you would like it seen by recipient(s).  Done.

Gmail offers a great option for e-mail as they do not have ads, articles or any other distractions when you click to get the e-mail.  Also, if you have a web site, then you have a .com address that you may not be aware of.  Your web host typically sets up your business account. Contact your web host for that address.

Mouse/Keyboard issue

After you upgrade to Windows 10, in this case on a laptop, the touchpad and keyboard do not work properly, or at all.  The keyboard letters and numbers do not match what you see on the screen.  Additionally, the mouse seems to work, then does not.  You click on an icon to open and the response is as if you right clicked the icon as the menu appears.  If you disconnect one, either mouse or keyboard, either will work.  Plug back in the mouse or keyboard and they malfunction again.  This is primarily due to Windows 10 version 1903 that may be outpacing your hardware.

To solve this you need to access the manufacturer’s website to update the chipset and bios.  Go the website, click on Support and then click on Software and Downloads.  Then enter the model number and serial number if you have it.  Look for the Chipset and Bios updates. You should then download and run. 

Before doing any updates, make sure your programs are closed.

Reboot the system and the matter should be resolved.

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Outlook Calendar

If you have ever had to reinstall Outlook you may know about the “little things” that are missing when you reopen the program.  One of them is the calendar. 

In Outlook you have a monthly calendar on the right side of the main screen.  Bold dates indicate appointments for that day and there is a listing of the day’s events.  The problem is that feature is missing.  It is missing because Outlook will install a new default profile.  The solution is to click on the Calendar link at the bottom of the page and change the default calendar to your current one.  Restart Outlook and your calendar should appear correct.

File Date Corrector

When you reset a computer, transfer data from one system to another or change attributes of files, the date modified changes to the date when the reset, transfer or attributes were changed.  It loses the “creation date.”  That can cause problems if you are used to looking at files by date created to work on or review the latest letter or data.  Without the date created information you will need to open each document until you find the latest iteration.  That can be a painful process.

There is an inexpensive program called “File Date Corrector” that can re-impose the created date to most files.  It costs, as of this writing, $22 US.  You can download the software and test it first to see if your file type can be corrected.

Once complete, you will then open the folders where the data is stored and add the Date Created column to show when the file was first created.  To add that column you will need to right click on the bar across the top of the window where you see the other column headings, (date modified, file name, etc), and check the option for Date Created.  The column will now appear and show the dates when the files were created.  Click the column title to sort as desired.

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Hidden Text in Excel, (365 or 2016)

When you open an excel worksheet you can only see the text when a cell is highlighted.  Otherwise, is remains hidden.  How can we set up excel to show the text within every cell ??

The issue is with Microsoft when they installed several different versions of fonts installed/used by Apple.  The solution is to highlight the entire sheet, (click the box in the upper left hand corner just above line 1 and to the left of column A), and change the font to Times New Roman, for example.

Your text should now appear.

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Thunderbird Address Book

Thunderbird provides a great alternative e-mail program.  Like Outlook, it installs on your computer and retrieves your messages right to the computer.  There are many reasons to use Thunderbird.  Not only as an e-mail program, you can use it to download and archive e-mail from other web based services, such as AOL, or others. 

If your computer fails or if you have moved on to a newer computer system you will want to export and then import your addresses from Thunderbird.  If you can still access your old system, open Thunderbird and go to the Address Book. Click Tools and then Export.  Pick a location, such as an external device, (usb…), to export the addresses to.  Then take the device to the new system and repeat the process, only select Import.

If you do not have access to the old system, but can access the hard drive, you will need to go to the folder containing the addresses.  Copy the files, (abook.mab and history.mab), and then paste to the new system in the same location.

The data is located in C:|Users\username\AppData\Roaming\Thunderbird\Profiles\Profile name.  Typically the profile name are numbers and letters followed by .default.

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Chrome: saved passwords and bookmarks

While most backup programs are setup to save profile data, (documents, pictures, desktop, etc), there is vital data that should be included, but may not be part of the profile.  If you are like many of us, we save our passwords on the computer for easier access to frequently visited sites.  This is the same for bookmarks.  

Users should make sure they are saving this data on their backup programs by adding the file to the backup.  Chrome keeps the profile data on your hard drive in a folder titled “profile x.”  You can find it by opening Chrome and typing in the address bar chrome://version.  Look for the line Executable Path where your user name is listed. 

For example:  C:\Users\username\AppData\Local\Google\Chrome\User Data\Profile 2.  This is the path to add to your backup profile.  Profile 2, in this case, is the specific folder where all the data is held. 

If you want to import, or restore, saved passwords you need to make sure it is enabled within chrome.  To do this, open chrome and type in the address bar chrome://flags.  Search for password import.  You will see a button to the left that is titled Default.  Click the drop down arrow and select Enable.  Then click Relaunch at the bottom and the feature will be activated.  Now click on the three dots in the upper right, click settings and then look for passwords near the top.  There are three dots to the right of the title Saved Passwords.  Click to Import.  Navigate to the folder mentioned above and look for the Login Data file.  If that step fails, copy the file to the same location on your new computer and re-open chrome.

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Scan to E-mail issue (HP)

When you try to scan a doc or image and send via e-mail you get an error message that there is a “server connection error.  There was a problem connecting to the server.  Press Retry or Ok to exit.”  The error is resolved by resetting the web services function of the printer/scanner/copier.

On an HP unit look for the “HP ePrint” icon on the screen.  Press it and select to Turn On or Enable.  You will then be directed to enter your email address.  A code will be sent to your email address that will have to be entered on the subsequent screen.  After you have entered the data, you will be able to scan to email successfully.

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