Issue: you enter customer information on an invoice
for both the Bill To and Ship To boxes, yet only the Bill To information auto
recalls. You have to re-enter the Ship To data every time you make a new
invoice for the same customer. How can
both pieces of information be set to auto recall?
Solution: you will need to enter the Ship To
information using the Customer list.
Click on Customers, Customer Center, (or List), find the customer and
click to Edit Customer. Enter the
information in the appropriate box.
enter both the Bill To and the Ship To information in this area so that when
you use that customer again all data will auto recall.
people, when we are told to do something we do it! Google notified an end user to disable
cookies as a way to further protect their data.
Having done so, this person can now not enter the password to access
e-mail. To resolve this, re-enable
go to the three dots in the upper right corner, click on Settings and then
click Advanced, at the bottom of the page.
Click on Site Settings and then look at the settings for Cookies. There you can enable them.
do not use Gmail for their business address because of the idea that an email
address ending with “gmail.com” is not as professional looking as a “.com”
address. There are a couple ways to use
Gmail with a .com address.
First is to
setup a business account with Gmail. Up
until recently that was an easy task to do.
However, Google has changed the parameters for setting up a business
account making the process longer and more involved. The better solution is to take your current
.com email and use it as the reply to
address in google.
To do the
latter, open a free Gmail account, or use an existing one. It will not matter the address you use for
the new account as we are going to use the existing business email as the reply
address. Once you have created, or
opened an existing Gmail account, click on the gear icon in the upper
left. Click Settings, go to Accounts
and then look for the section Send Mail
As. Follow the prompts or click Learn More to setup the account as you
would like it seen by recipient(s).
a great option for e-mail as they do not have ads, articles or any other
distractions when you click to get the e-mail.
Also, if you have a web site, then you have a .com address that you may
not be aware of. Your web host typically
sets up your business account. Contact your web host for that address.
upgrade to Windows 10, in this case on a laptop, the touchpad and keyboard do
not work properly, or at all. The
keyboard letters and numbers do not match what you see on the screen. Additionally, the mouse seems to work, then
does not. You click on an icon to open
and the response is as if you right clicked the icon as the menu appears. If you disconnect one, either mouse or
keyboard, either will work. Plug back in
the mouse or keyboard and they malfunction again. This is primarily due to Windows 10 version
1903 that may be outpacing your hardware.
this you need to access the manufacturer’s website to update the chipset and
bios. Go the website, click on Support
and then click on Software and Downloads.
Then enter the model number and serial number if you have it. Look for the Chipset and Bios updates. You
should then download and run.
any updates, make sure your programs are closed.
system and the matter should be resolved.
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If you have ever had to reinstall Outlook you may know about the “little things” that are missing when you reopen the program. One of them is the calendar.
In Outlook you have a monthly calendar on the right side of the main screen. Bold dates indicate appointments for that day and there is a listing of the day’s events. The problem is that feature is missing. It is missing because Outlook will install a new default profile. The solution is to click on the Calendar link at the bottom of the page and change the default calendar to your current one. Restart Outlook and your calendar should appear correct.
reset a computer, transfer data from one system to another or change attributes
of files, the date modified changes to the date when the reset, transfer or
attributes were changed. It loses the “creation
date.” That can cause problems if you
are used to looking at files by date created to work on or review the latest
letter or data. Without the date created
information you will need to open each document until you find the latest
iteration. That can be a painful
There is an
inexpensive program called “File Date Corrector” that can re-impose the created
date to most files. It costs, as of this
writing, $22 US. You can download the
software and test it first to see if your file type can be corrected.
you will then open the folders where the data is stored and add the Date
Created column to show when the file was
first created. To add that column
you will need to right click on the bar across the top of the window where you
see the other column headings, (date modified, file name, etc), and check the
option for Date Created. The column will
now appear and show the dates when the files were created. Click the column title to sort as desired.
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open an excel worksheet you can only see the text when a cell is
highlighted. Otherwise, is remains
hidden. How can we set up excel to show
the text within every cell ??
The issue is
with Microsoft when they installed several different versions of fonts
installed/used by Apple. The solution is
to highlight the entire sheet, (click the box in the upper left hand corner
just above line 1 and to the left of column A), and change the font to Times
New Roman, for example.
should now appear.
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Thunderbird provides a great
alternative e-mail program. Like
Outlook, it installs on your computer and retrieves your messages right to the
computer. There are many reasons to use
Thunderbird. Not only as an e-mail
program, you can use it to download and archive e-mail from other web based
services, such as AOL, or others.
If your computer fails or if you
have moved on to a newer computer system you will want to export and then
import your addresses from Thunderbird.
If you can still access your old system, open Thunderbird and go to the
Address Book. Click Tools and then Export.
Pick a location, such as an external device, (usb…), to export the
addresses to. Then take the device to
the new system and repeat the process, only select Import.
If you do not have access to the old
system, but can access the hard drive, you will need to go to the folder
containing the addresses. Copy the
files, (abook.mab and history.mab), and then paste to the new system in the
The data is located in C:|Users\username\AppData\Roaming\Thunderbird\Profiles\Profile name. Typically the profile name are numbers
and letters followed by .default.
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backup programs are setup to save profile data, (documents, pictures, desktop,
etc), there is vital data that should be included, but may not be part of the profile. If you are like many of us, we save our
passwords on the computer for easier access to frequently visited sites. This is the same for bookmarks.
make sure they are saving this data on their backup programs by adding the file
to the backup. Chrome keeps the profile
data on your hard drive in a folder titled “profile x.” You can find it by opening Chrome and typing
in the address bar chrome://version. Look for the line Executable Path where your user name is listed.
Data\Profile 2. This is the path to add to your backup
profile. Profile 2, in this case, is the
specific folder where all the data is held.
If you want to import, or
restore, saved passwords you need to make sure it is enabled within
chrome. To do this, open chrome and type
in the address bar chrome://flags.
Search for password import. You
will see a button to the left that is titled Default. Click the drop down arrow and select Enable.
Then click Relaunch at the
bottom and the feature will be activated.
Now click on the three dots in the upper right, click settings and then
look for passwords near the top. There are
three dots to the right of the title Saved
Passwords. Click to Import. Navigate to the folder mentioned above and
look for the Login Data file. If that step fails, copy the file to the same
location on your new computer and re-open chrome.
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When you try to scan a doc or image and send via e-mail you get an error message that there is a “server connection error. There was a problem connecting to the server. Press Retry or Ok to exit.” The error is resolved by resetting the web services function of the printer/scanner/copier.
On an HP unit look for the “HP ePrint” icon on the screen. Press it and select to Turn On or Enable. You will then be directed to enter your email address. A code will be sent to your email address that will have to be entered on the subsequent screen. After you have entered the data, you will be able to scan to email successfully.
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