Category Archives: Uncategorized

Mouse/Keyboard issue

After you upgrade to Windows 10, in this case on a laptop, the touchpad and keyboard do not work properly, or at all.  The keyboard letters and numbers do not match what you see on the screen.  Additionally, the mouse seems to work, then does not.  You click on an icon to open and the response is as if you right clicked the icon as the menu appears.  If you disconnect one, either mouse or keyboard, either will work.  Plug back in the mouse or keyboard and they malfunction again.  This is primarily due to Windows 10 version 1903 that may be outpacing your hardware.

To solve this you need to access the manufacturer’s website to update the chipset and bios.  Go the website, click on Support and then click on Software and Downloads.  Then enter the model number and serial number if you have it.  Look for the Chipset and Bios updates. You should then download and run. 

Before doing any updates, make sure your programs are closed.

Reboot the system and the matter should be resolved.

Call us. We’re here to help.

Outlook Calendar

If you have ever had to reinstall Outlook you may know about the “little things” that are missing when you reopen the program.  One of them is the calendar. 

In Outlook you have a monthly calendar on the right side of the main screen.  Bold dates indicate appointments for that day and there is a listing of the day’s events.  The problem is that feature is missing.  It is missing because Outlook will install a new default profile.  The solution is to click on the Calendar link at the bottom of the page and change the default calendar to your current one.  Restart Outlook and your calendar should appear correct.

File Date Corrector

When you reset a computer, transfer data from one system to another or change attributes of files, the date modified changes to the date when the reset, transfer or attributes were changed.  It loses the “creation date.”  That can cause problems if you are used to looking at files by date created to work on or review the latest letter or data.  Without the date created information you will need to open each document until you find the latest iteration.  That can be a painful process.

There is an inexpensive program called “File Date Corrector” that can re-impose the created date to most files.  It costs, as of this writing, $22 US.  You can download the software and test it first to see if your file type can be corrected.

Once complete, you will then open the folders where the data is stored and add the Date Created column to show when the file was first created.  To add that column you will need to right click on the bar across the top of the window where you see the other column headings, (date modified, file name, etc), and check the option for Date Created.  The column will now appear and show the dates when the files were created.  Click the column title to sort as desired.

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Hidden Text in Excel, (365 or 2016)

When you open an excel worksheet you can only see the text when a cell is highlighted.  Otherwise, is remains hidden.  How can we set up excel to show the text within every cell ??

The issue is with Microsoft when they installed several different versions of fonts installed/used by Apple.  The solution is to highlight the entire sheet, (click the box in the upper left hand corner just above line 1 and to the left of column A), and change the font to Times New Roman, for example.

Your text should now appear.

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Thunderbird Address Book

Thunderbird provides a great alternative e-mail program.  Like Outlook, it installs on your computer and retrieves your messages right to the computer.  There are many reasons to use Thunderbird.  Not only as an e-mail program, you can use it to download and archive e-mail from other web based services, such as AOL, or others. 

If your computer fails or if you have moved on to a newer computer system you will want to export and then import your addresses from Thunderbird.  If you can still access your old system, open Thunderbird and go to the Address Book. Click Tools and then Export.  Pick a location, such as an external device, (usb…), to export the addresses to.  Then take the device to the new system and repeat the process, only select Import.

If you do not have access to the old system, but can access the hard drive, you will need to go to the folder containing the addresses.  Copy the files, (abook.mab and history.mab), and then paste to the new system in the same location.

The data is located in C:|Users\username\AppData\Roaming\Thunderbird\Profiles\Profile name.  Typically the profile name are numbers and letters followed by .default.

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Quicken freezes during shutdown

When you try to close Quicken, (in this case v. 2017), the program hangs and does not shut down.  It seems to freeze in place.  Why?

Quicken has an automatic backup feature that can freeze the program when you try to exit.  That feature can be turned off and the issue should be resolved.  However, we suggest you leave the feature to remind you to backup your data on so you can make sure your financial data gets backed up periodically.

To turn off the auto backup feature, open Quicken, click on Edit and then Preferences.  Click the Backup option in the left side column.  Uncheck the Automatic backups feature.  Make sure the Manual Backup reminder is checked and set the times option to what you desire, (we selected 3).  That means every third time Quicken is used, (or closed), it will ask you to backup.  Click OK and you are done.

WordPress: Delete all comments easily

When you open your WordPress file for your web site you find many comments have been added to the Comments section of the Dashboard.  In some cases there could be hundreds if not thousands.  How do we get rid of all at once?

Open your WordPress program.  Click on Plugins, then Add New.  In the Search bar, upper right corner, type in Delete All Comments Easily.  Hit Enter and the plugin will appear.  Click Install and then Activate.  After it is installed, click on Tools and then select the plugin you just installed.  The plugin will show you the number of comments that exist, you can either back out or click to remove them all with a check mark.

Done.

Text does not display well in Chrome

You use Google Chrome as the default browser and the text has been or has become unreadable.  The font is not displaying correctly.  What can be done?

First, close Chrome.  Then open a internet page and type chrome://flags in the address bar.  Un-check the box, or disable, the line that reads LCD text anti-aliasing, (you will need to scroll down the page a bit to find it).  Then click the Relaunch button.

The text should be fine now.

Passwords

It is because of the never ending battle to decipher people’s passwords that we have looked into and appreciate a creative way to further enhance your on-line security.

For years we have been suggesting that everyone rotate their passwords routinely to keep cyber-hackers off balance when trying to figure out your passwords.  Now, that is not enough.  A better way to thwart these attempts is to create passwords that are constructed of four random words that mean something to the end user.

For example, pick four words that relate to your past.  TrojanPantherSachemScouts.  Here you see four random words that have no meaning and do not make any sense to anyone else.  You can make the password even tougher by replacing letters with characters.  For example, Tr0j@nP@nth3rS@c4emScout$.  A list of six variations could be created and used in a rotation of passwords, (do not use one for all sites).

Why do this?  It has been found that hackers can break the “old style” password in less than twenty-four hours, yet it is said to take many years, (decades even!), to crack the new password style.  “For the past 20 years we have been trained to create passwords that are hard for Humans to remember but easy for Computers to guess,”  TED talk article.  This practice is already being used with many new routers wifi connection passwords.  If you look, you will find the new wifi passwords are two random words with random numbers.  Put this effective approach to work for you…  
Should you create the new passwords, it is strongly suggested you write down the four random words and store them in a safe place, (without the term password written on the note), in case you need to be reminded of what they are and in what order you wrote them.

Saved Passwords in Chrome

Not having to enter your password every time you visit a favorite site is really convenient.  However, not entering the passwords tend to let most people forget them.  When their system breaks, or if the saved password list gets hit with malware or a virus rendering the list gone, you are stuck.

To solve this dilemma, we suggest printing out the list of saved passwords periodically and then file it away in a safe place.  Remember to re-print the list if you update of change passwords.

To print the list of saved Chrome passwords:  Click the three dots in the upper right hand corner, then click Settings.  Scroll all the way to the bottom and click Advanced.  Look for and click on Manage passwords.  Once that list is open, click the eye icon to the right of the dots representing your saved password.  The password appears.  Click the eye for every password on the list.  Once complete, scroll to the top of the page.  Right click and Print.  Once printed, look at where the page break is and repeat printing until your entire list is printed for you.  NOTE:  If you change a password, you only need to re-print the page where the changes occurred.