Category Archives: iOS

Mac iOS updates and Printing

Updating the Mac iOS system seems like a great idea.  Better graphics, apps and security.  However, when you do so some printers just do not work like they did prior to the upgrade.  What happened?

At the time El Capitan was created there were some printers that needed to catch up to the new software.  After the upgrade is installed and the system completely updated the printer does not print.  It is found in the printer’s dialogue window as well as when you uninstall it and reinstall.  It is found on the network and when you use your iPad or iPhone to air print.  Why is this an issue?

You will need to go to the manufacturer’s web site and upload the latest version of their software for your printer.  In our case, the HP Envy 7640 needed to have the latest software installed.  Once that was done, the printer acted normally.  All is well again.

iPhone App Updates

When you try to update your apps on the iPhone none seem to do so. Using the iPhone 5S as the example, here are the steps to try.

  • Make sure you are logged into your Apple account successfully.
  • Make sure you have Restrictions turned off. Go to Settings, General and scroll down to Restrictions.  If you see the option to Disable Restrictions, tap it.
  • Make sure you are connected to Wifi.
  • Try updating using a different WiFi connection.
  • Make sure you have at least 1 Gb of free space on your iPhone.
  • Try restarting the device.
  • Connect your iPhone to the computer and run the updates using iTunes.

The option to update using iTunes is what worked for me.  Sync your iPhone to iTunes before running the updates.  Disconnect the iPhone from the computer.  In iTunes, go to the App Store Home page. (If it is not there, scroll to the bottom of the screen and click the link AppStore under the heading Explore).  At the top of the screen click on My iPhone Apps.  Then click Updates.  Once the Apps are updated.  Connect your iPhone to the computer and sync.  Your phone should now have the updates installed.

iPhone Reset

The iPhone wants to update the iOS.  You authorize it to do so.  After completion, (it takes approx. 30 minutes), the phone will not boot up.  All you get is a picture of iTunes and a plug indicating you need to plug it into the authorized computer you have always used.

This issue is caused by a corrupted download.  The update for the iOS corrupted your current iOS rendering it unusable.  The only option is to reset the iPhone to factory settings, with the new software installed.  What happens to all your data?

When you plug the phone into your authorized computer, the iTunes software opens up with the option to Reset the iPhone.  Before doing that, make sure you have a backup of your data so you can reinstall it after the reset is complete.  To find that data, go to c:\users\(your name)\AppData\Roaming\Apple Computer\MobilSync\Backup.  Look at the dates to the right of the folders.  Look for the latest one and verify it is accessible.  Open the folder. Although you will not be able to see any of the data, if you can see the files, then it is accessible.  Note:  if you are using Windows XP, navigate to C:\Documents and Settings\user\Application Data\Apple Computer\MobileSync\Backup.

Close out of the folder and proceed with the restore if you are satisfied with the date of the backup.  Once complete, the iPhone will restart and reappear in iTunes.  The option to continue will appear with two selections.  Pick the one that will restore your data from a backup.  It should already have your latest backup listed, (light gray lettering).  If you want to use a different backup, click the down arrow and select the desired folder.  Continue with the process.

When complete, you will need to reinstate your passcode, if you had one, and reinsert your iTunes account information, if you had an account.  We then suggest opening your backup program and adding the backup folder you just used to the profile so your phone data is part of the backup plan.