Mouse/Keyboard issue

After you upgrade to Windows 10, in this case on a laptop, the touchpad and keyboard do not work properly, or at all.  The keyboard letters and numbers do not match what you see on the screen.  Additionally, the mouse seems to work, then does not.  You click on an icon to open and the response is as if you right clicked the icon as the menu appears.  If you disconnect one, either mouse or keyboard, either will work.  Plug back in the mouse or keyboard and they malfunction again.  This is primarily due to Windows 10 version 1903 that may be outpacing your hardware.

To solve this you need to access the manufacturer’s website to update the chipset and bios.  Go the website, click on Support and then click on Software and Downloads.  Then enter the model number and serial number if you have it.  Look for the Chipset and Bios updates. You should then download and run. 

Before doing any updates, make sure your programs are closed.

Reboot the system and the matter should be resolved.

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