programs are sometimes difficult to use.
Having a problem certainly compounds the frustration we all have. MediSoft began significantly slowing down
during the request for Daily Reports. It
could take up to 20 minutes for a report to appear when it should be just a few
provided a solution. If you are using
v19, sp1, (version 19, service pack 1), there is a hotfix you can download to
resolve the speed issue. In this case,
the hotfix was found by searching for it using Google. Once downloaded, we were able to easily
install and resolve the problem. Now
reports open nearly instantly!
said this issue is resolved in their newer versions of the software.
creating paychecks for your company you notice the net amount has significantly
changed for some employees, but not all.
When you investigate, it is found that there are multiple entries for
Federal Withholding, as well as possible other multiple tax lines where there
should only be one.
The cause of
this issue may be with the payroll updates downloading through the QB
servers. To resolve this issue, click on
the Employees menu option in QB, then Employee Center. Highlight the affected employee, right click
and select Edit Employee. Click on the
Payroll Info tab on the left side. Then
click on the Taxes button in the upper right corner. Next, click on the Other tab. Here you will see where an entry for the
offending tax is listed.
You may not
be able to delete the entry, however, if you highlight the entry, in this case
Federal Withholding, and backspace to remove it, then click OK, it will be removed. Click OK again and exit the Employee Center. Try to create the paycheck again. Check to make sure the number of tax lines
are correct. Done.
We’re here to help.
Issue: After replacing my printer, QuickBooks, (QB),
will not open the Printer Setup Window
to change the defaults for printing Reports, Checks/Paychecks or any other
form. I tried using the Printer Repair
Tool from the Intuit site with no luck.
was very simple. Even though attaching
the replacement printer, (or even a new one), to my system, running Windows 10,
showed the printer listed and “installed” in the Devices and Printers window,
QB did not fully recognize it. That
caused the Printer Setup Window within QB to fail. Installing the full driver for the printer,
from the manufacturers web site, solved the problem.
All is well.
default setting is to recall last date entered as the default. This means when you enter a check in the
register, for example, as a few days ahead that same date will appear at the
next entry. This is true for all
estimates, invoices, checks, etc. It can
be frustrating when you are trying to enter data and the date needs to be
changed to the current day.
the default date to use the current date as default, go to Edit, Preferences,
General and check the radio button for “Use today’s date as default,” under the
heading Default Date to use for new transactions. Done.
Operating Systems have a great backup feature titled Time Machine, (TM). This feature runs in the background on an
hourly basis backing up the data on the system.
The problem is the frequency it runs as TM uses a significant amount of
system resources to run. That can affect
the performance of other running applications, slowing your system down, every hour.
can live with TM running once per day.
If this is you, then how do you change the backup schedule? The user interface for TM will not allow you
to alter the schedule. You will need to
download and install a third party utility called TimeMachineEditor. Click this link to get to the Download
section and look for version 5.07. (Google the title if this link does not work…)
installed, use the drop down option “Calendar Intervals” and set the time of
day you want TM to run. I suggest
checking the option to “Backup as soon as possible if a backup time is missed.” Also make sure it is left in the startup
profile so it will be active each time you reboot.
We’re here to help.
Issue: you enter customer information on an invoice
for both the Bill To and Ship To boxes, yet only the Bill To information auto
recalls. You have to re-enter the Ship To data every time you make a new
invoice for the same customer. How can
both pieces of information be set to auto recall?
Solution: you will need to enter the Ship To
information using the Customer list.
Click on Customers, Customer Center, (or List), find the customer and
click to Edit Customer. Enter the
information in the appropriate box.
enter both the Bill To and the Ship To information in this area so that when
you use that customer again all data will auto recall.
people, when we are told to do something we do it! Google notified an end user to disable
cookies as a way to further protect their data.
Having done so, this person can now not enter the password to access
e-mail. To resolve this, re-enable
go to the three dots in the upper right corner, click on Settings and then
click Advanced, at the bottom of the page.
Click on Site Settings and then look at the settings for Cookies. There you can enable them.
do not use Gmail for their business address because of the idea that an email
address ending with “gmail.com” is not as professional looking as a “.com”
address. There are a couple ways to use
Gmail with a .com address.
First is to
setup a business account with Gmail. Up
until recently that was an easy task to do.
However, Google has changed the parameters for setting up a business
account making the process longer and more involved. The better solution is to take your current
.com email and use it as the reply to
address in google.
To do the
latter, open a free Gmail account, or use an existing one. It will not matter the address you use for
the new account as we are going to use the existing business email as the reply
address. Once you have created, or
opened an existing Gmail account, click on the gear icon in the upper
left. Click Settings, go to Accounts
and then look for the section Send Mail
As. Follow the prompts or click Learn More to setup the account as you
would like it seen by recipient(s).
a great option for e-mail as they do not have ads, articles or any other
distractions when you click to get the e-mail.
Also, if you have a web site, then you have a .com address that you may
not be aware of. Your web host typically
sets up your business account. Contact your web host for that address.
upgrade to Windows 10, in this case on a laptop, the touchpad and keyboard do
not work properly, or at all. The
keyboard letters and numbers do not match what you see on the screen. Additionally, the mouse seems to work, then
does not. You click on an icon to open
and the response is as if you right clicked the icon as the menu appears. If you disconnect one, either mouse or
keyboard, either will work. Plug back in
the mouse or keyboard and they malfunction again. This is primarily due to Windows 10 version
1903 that may be outpacing your hardware.
this you need to access the manufacturer’s website to update the chipset and
bios. Go the website, click on Support
and then click on Software and Downloads.
Then enter the model number and serial number if you have it. Look for the Chipset and Bios updates. You
should then download and run.
any updates, make sure your programs are closed.
system and the matter should be resolved.
We’re here to help.
If you have ever had to reinstall Outlook you may know about the “little things” that are missing when you reopen the program. One of them is the calendar.
In Outlook you have a monthly calendar on the right side of the main screen. Bold dates indicate appointments for that day and there is a listing of the day’s events. The problem is that feature is missing. It is missing because Outlook will install a new default profile. The solution is to click on the Calendar link at the bottom of the page and change the default calendar to your current one. Restart Outlook and your calendar should appear correct.