Chrome OS Virus

The new Chrome operating system is about as safe an environment as can be created.  However, we can report it is not one hundred percent immune from viruses.

Recently we had a call from a customer who contracted the FBI virus on their HP Chrome-book.  The virus infected Google Chrome, so that when you go online via Chrome all you would see is the FBI warning.  You could go to other tabs and move around the internet, however, closing the infected tab proved impossible.  The only solution was to try either of the following methods.

The process to do so is simple.  There are two methods:  First is to try a Powerwash.  Open Chrome and click on the three bars in the upper right hand corner.  Click Settings, then Advanced Settings.  Find the Factory Reset section and click Reset.  Then click Restart.  On rare occasions this method may not work.  If that is the case try reinstalling Chrome OS.

To do so you will need a usb device that has at least 8 Gb of space.  You would then type chrome://imageburner into the address bar of the Chrome browser.  Run the tool and follow the prompts.  You will get warnings about losing all your data on the usb device.  After the process begins, it will take about thirty minutes to complete.  When it reboots, your Chrome-book will act like a new device.  You will have to enter your information again, (email, password, etc).


Google Chrome is a web browser.  The new operating system boots in seconds and comes with many of the features other operating systems have.  It uses cloud storage and most of the popular Google products.  These include music, document creation, movies, video chats and thousands of more application options.

Data is not stored on the computer but in the cloud.  A secure, online storage service that you can save and access anytime.  Since it is stored in the cloud, you can access it, with the correct credentials, anywhere, from any computer and even if your current Chrome-book is damaged or missing.

Boot times are incredibly fast since the operating system is not loading the usual amount of programs and data.  In fact, the hard drive is very small compared to a typical laptop. Even though it looks like a laptop it certainly does not act like one.  Viruses are rare occurrences since there are not any executable files to infect.  Nothing can be installed on the Chrome-book so malicious software and code have no place to go on the operating system.

A series of laptops are available with the Chrome OS installed.  HP, Samsung and Acer are a few of the manufacturers offering the new OS.  Prices range from around $200.00 – $400.00.

Improve your Wi-Fi – Change the Channel

Most Wifi routers have 11 channels to choose from. However, channels 1, 6 and 11 can run at the same time without overlapping. Many routers use channel 6 as the default and that could result in a diminished wireless experience if it is being interfered with by other nearby routers using the same channel.
Resolve this issue and improve your wireless performance by changing the channel. Find your routers IP address, (Start, Run and enter cmd. At the command prompt type ipconfig and press Enter. The default Gateway is the ip address you need). Enter that number, (usually looks like 192.168.x.x or 10.0.x.x), in a browser address bar. The username and password window may appear. Enter the information and get to the routers control panels. If you do not know the username and password, they are listed in the paperwork that came with the router, or you can google the information. For Netgear the default is admin and then password. For Linksys it may be just password in the password line. The admin is blank. For Belkin routers you need to click the Submit button only.
Once you have gained access to the router setup go to the wireless settings control panel and find the channel it is currently using. Change the channel and click save at the bottom of the screen. Exit the router control panel and try to reconnect. If you still have the same issues, reenter the router control panel and select another channel.

iPhone Reset

The iPhone wants to update the iOS.  You authorize it to do so.  After completion, (it takes approx. 30 minutes), the phone will not boot up.  All you get is a picture of iTunes and a plug indicating you need to plug it into the authorized computer you have always used.

This issue is caused by a corrupted download.  The update for the iOS corrupted your current iOS rendering it unusable.  The only option is to reset the iPhone to factory settings, with the new software installed.  What happens to all your data?

When you plug the phone into your authorized computer, the iTunes software opens up with the option to Reset the iPhone.  Before doing that, make sure you have a backup of your data so you can reinstall it after the reset is complete.  To find that data, go to c:\users\(your name)\AppData\Roaming\Apple Computer\MobilSync\Backup.  Look at the dates to the right of the folders.  Look for the latest one and verify it is accessible.  Open the folder. Although you will not be able to see any of the data, if you can see the files, then it is accessible.  Note:  if you are using Windows XP, navigate to C:\Documents and Settings\user\Application Data\Apple Computer\MobileSync\Backup.

Close out of the folder and proceed with the restore if you are satisfied with the date of the backup.  Once complete, the iPhone will restart and reappear in iTunes.  The option to continue will appear with two selections.  Pick the one that will restore your data from a backup.  It should already have your latest backup listed, (light gray lettering).  If you want to use a different backup, click the down arrow and select the desired folder.  Continue with the process.

When complete, you will need to reinstate your passcode, if you had one, and reinsert your iTunes account information, if you had an account.  We then suggest opening your backup program and adding the backup folder you just used to the profile so your phone data is part of the backup plan.

Outlook Script Issue

Issue: You receive a script error when opening Outlook, (2010, 2007, 2003). The problem is Outlook Today is corrupt or the outlwvw.dll file is damaged.

The solution is to replace the damaged file, outlwvw.dll. You can download a fresh copy of the file by going to Google and search for it. Download the file and save it to the desktop. Copy and paste it into the system32 folder and to the Outlook program folder. Restart Outlook to see if the error is solved.
If not, the workaround is to have another page open when you click to use Outlook. If you are currently opening to the Outlook Today page, change it to Inbox, for example. After all, that is where you typically go to get the email…

To do that, click on Tools, Options, Other Tab and then Advanced Options. Change the startup folder from Outlook Today to Inbox. Close and restart Outlook. Problem should be gone.

Outlook Hyperlink Issue

Many times you get an email with a link to a recommended website that is embedded in an email. Click the link and off you go to the site. What happens when the link fails?

Outlook uses Internet Explorer as its default browser to open such links. If the link fails it is most likely due to a failure of the IE browser. To fix the issue do the following:
Try resetting Web settings in Internet Explorer so that it is the default browser:

  1. From the Internet Explorer menu, select Tools > Internet Options > Advanced tab
  2. Click the Reset button. Close IE and then reopen. Try Outlook again.

If this method fails, you may be required to enter the Registry and change some keys. Please call for assistance.

Outlook Default Contacts List

If you have multiple email addresses associated with your Outlook account you may have multiple contacts lists as well.  One of those contact lists is the default, but another list appears when you click the To button on a new email or when you click to view the contacts.  You can get to the desired contact list, but have to click around to get it.  How can the desired contacts list be made the default?

In Outlook 2010, select Contacts form the navigation pane at the top of the screen.  Make sure the Home tab is selected.  Click the Address Book from the options on the ribbon, (far right side). Now click the Tools menu button and then select Options.  Pick Start with contact folders.  Pick the desired address book from the drop down list.  Click Ok.

In Outlook 2003/2007 you would click on the Tools menu option.  Select Address Book.  Now click on Tools and then Options.  From the When Sending mail… drop down list select Contacts or All Contacts.