Category Archives: ChromeBook

Google Bookmarks

While it is a good idea to go into the Settings of Chrome, (click the three bars in the upper right corner), and perform maintenance,  Managing Search Engines, (delete unknown or unused ones), Extensions, (removing all unwanted and unknown ones), History cleanup, (from the beginning of time), checking on the Start page and export your bookmarks, it is important to be careful what you remove…

Exporting your Bookmarks routinely will prevent you the trouble of redoing them should you accidently remove a person from the People list in Settings.  Once that is done, all bookmarks and saved information is gone.

To export them, click the three bars again and select Bookmark Manager.  Then click Organize and select the option to Export Bookmarks to HTML file.  Pick a location that is part of your normal backup profile, such as Documents. The file will be dated so you will see growing list of Bookmarks as you continue to export them.  We suggest keeping two files only and deleting the rest.

Chrome Screen is too small!

You go online using Google Chrome and the pages are very small.  Small pics, small type.  What happened?!

The Zoom function most likely reduced the page to a much smaller percentage, (such as 25%), than is normal.  To resolve this issue, click the three bars in the upper right corner of the screen.  Click the plus sign (+) next to the term Zoom to increase the size of the page content.

You will probably have to repeat this procedure for each page that is a favorite or recently used.  Once corrected, however, the page should return to normal and stay that way.

Chrome OS Virus

The new Chrome operating system is about as safe an environment as can be created.  However, we can report it is not one hundred percent immune from viruses.

Recently we had a call from a customer who contracted the FBI virus on their HP Chrome-book.  The virus infected Google Chrome, so that when you go online via Chrome all you would see is the FBI warning.  You could go to other tabs and move around the internet, however, closing the infected tab proved impossible.  The only solution was to try either of the following methods.

The process to do so is simple.  There are two methods:  First is to try a Powerwash.  Open Chrome and click on the three bars in the upper right hand corner.  Click Settings, then Advanced Settings.  Find the Factory Reset section and click Reset.  Then click Restart.  On rare occasions this method may not work.  If that is the case try reinstalling Chrome OS.

To do so you will need a usb device that has at least 8 Gb of space.  You would then type chrome://imageburner into the address bar of the Chrome browser.  Run the tool and follow the prompts.  You will get warnings about losing all your data on the usb device.  After the process begins, it will take about thirty minutes to complete.  When it reboots, your Chrome-book will act like a new device.  You will have to enter your information again, (email, password, etc).


Google Chrome is a web browser.  The new operating system boots in seconds and comes with many of the features other operating systems have.  It uses cloud storage and most of the popular Google products.  These include music, document creation, movies, video chats and thousands of more application options.

Data is not stored on the computer but in the cloud.  A secure, online storage service that you can save and access anytime.  Since it is stored in the cloud, you can access it, with the correct credentials, anywhere, from any computer and even if your current Chrome-book is damaged or missing.

Boot times are incredibly fast since the operating system is not loading the usual amount of programs and data.  In fact, the hard drive is very small compared to a typical laptop. Even though it looks like a laptop it certainly does not act like one.  Viruses are rare occurrences since there are not any executable files to infect.  Nothing can be installed on the Chrome-book so malicious software and code have no place to go on the operating system.

A series of laptops are available with the Chrome OS installed.  HP, Samsung and Acer are a few of the manufacturers offering the new OS.  Prices range from around $200.00 – $400.00.