Category Archives: Mac

Click and drag on the new MacBook

After purchasing a new MacBook you realize how difficult it is to click and drag any item on the desktop, within folders and to an external device or e-mail.  The problem is with the default setting that comes with the new computers.

To change the setting, and return the click and drag feature as it was, go into Preferences.  Click on Trackpad and uncheck “Force Click and haptic feedback.”  Exit Preferences and try again.

Call us.  We’re here to help.

Hidden Mailboxes in Mac Mail

Not finding the mailboxes that you have meticulously organized can be frustrating.  Mac Mail will allow you to Hide the folders the mail is in and if you do not know how to Show the folders they will be “lost” to you.

Open Mac Mail and roll your mouse over the name of your mail.  For example, you import Gmail into your Mac Mail account.  Roll the mouse over Google, (or Gmail), and you will see a plus sign (+) or the term Show.  Click the term Show to show all the folders within Google.  Or Hide to re-hide them.  Clicking the plus sign will allow you to create a new folder within that file structure but will NOT allow you to Show or Hide the folders.

MAC Scroll Bar is gone!

When you open your Mail, or any, program on a mac the ability to use the scroll bar to move up and down is not always present and it is a real pain to find and use.  Can the scroll bar just remain visible all the time?

Yes.  All you need to do is change the setting in System Preferences.  Open System Preferences, click General and look for the Show Scroll Bars radio box and tick Always.

Close out of System Preferences and re-open your program,


Mac iOS updates and Printing

Updating the Mac iOS system seems like a great idea.  Better graphics, apps and security.  However, when you do so some printers just do not work like they did prior to the upgrade.  What happened?

At the time El Capitan was created there were some printers that needed to catch up to the new software.  After the upgrade is installed and the system completely updated the printer does not print.  It is found in the printer’s dialogue window as well as when you uninstall it and reinstall.  It is found on the network and when you use your iPad or iPhone to air print.  Why is this an issue?

You will need to go to the manufacturer’s web site and upload the latest version of their software for your printer.  In our case, the HP Envy 7640 needed to have the latest software installed.  Once that was done, the printer acted normally.  All is well again.

Moving Mac files to a PC

What should be an easy process is made difficult because of the different file types each system uses.  PC’s cannot easily read Mac files, so transferring them to a PC is not possible, unless…

There is a utility called HFSExplorer that will allow you to access data on the mac drive and extract it (copy), to your PC.  You can then access your mac data as you would any other files on the computer.

Go to Google and enter HFSExplorer.  Click on the first link, (catacombae…) and then click on the first download link for Windows, (Download installer for Microsoft Windows systems).  The download will only take a few seconds as the file is not large.

Attach your mac drive to your computer.  Either use a usb cable to attach the hard drive from the mac computer or attach the external hard drive that you used on the mac system to hold the mac data.  The PC will not recognize or read the mac drives yet, so nothing will pop up saying there is a new drive installed.  Now open and install the utility, HFSExplorer.

Once installed, click on the Program folder and select the Administrative option to run the program.  Click on File and then select to Load file from device.  A smaller window opens.  Click the AutoDetect button at the top left of the window.  That option will find the hfs hard drive and allow you to open and access the data.

Go to the folders you want to extract, (copy), and then click the Extract button.  Make sure you have a location, or new folder, to put the extracted files.  Browse to that folder and click to begin the process.  The amount of data will determine the amount of time it takes to complete.

Google Bookmarks

While it is a good idea to go into the Settings of Chrome, (click the three bars in the upper right corner), and perform maintenance,  Managing Search Engines, (delete unknown or unused ones), Extensions, (removing all unwanted and unknown ones), History cleanup, (from the beginning of time), checking on the Start page and export your bookmarks, it is important to be careful what you remove…

Exporting your Bookmarks routinely will prevent you the trouble of redoing them should you accidently remove a person from the People list in Settings.  Once that is done, all bookmarks and saved information is gone.

To export them, click the three bars again and select Bookmark Manager.  Then click Organize and select the option to Export Bookmarks to HTML file.  Pick a location that is part of your normal backup profile, such as Documents. The file will be dated so you will see growing list of Bookmarks as you continue to export them.  We suggest keeping two files only and deleting the rest.

One Drive

One Drive is a product that allows the user to store data on the “cloud” and access it from anywhere there is an internet connection.  It is secured by a username and password created when you set it up.  Go to and click to sign up at the bottom of the screen.

Recently we setup a one drive account for a business that wanted to share a database with a colleague.  We created the account and copied all the database files.  The difficult part of this was getting the software to recognize where the data was stored and then allowing that software to gain access to it.  Once we “re-permissioned” the various databases, the software had no problem accessing the information.

The alternative was to contact their software provider for help.  They contacted them for some advice and came away with a proposal that would cost them thousands of dollars!  The software company would help setup their database on their server and setup each computer wanting access to it.  Too much.

Chrome Screen is too small!

You go online using Google Chrome and the pages are very small.  Small pics, small type.  What happened?!

The Zoom function most likely reduced the page to a much smaller percentage, (such as 25%), than is normal.  To resolve this issue, click the three bars in the upper right corner of the screen.  Click the plus sign (+) next to the term Zoom to increase the size of the page content.

You will probably have to repeat this procedure for each page that is a favorite or recently used.  Once corrected, however, the page should return to normal and stay that way.


If you have just updated your Mac system to Yosetime, (10.10.3), and were using an older document producing program, such Apple Works, you will have to update the program to view, edit and print your AW docs.

The recommended program to use is LibreOffice.  It is a free upgrade and will read all AppleWorks 6 documents.  However, you will have to open the AW docs for the first time using the program.  In other words, do not try to click on the document shortcut as they are set to open with the AW and not LibreOffice.

To get LibreOffice, go to and type it in the search bar.  Click on the link to download the Free Office Suite.  Follow the installation instructions and begin using the software.  With a good connection the entire process should take about 30 minutes to download, install and use.


Pop Ups and Hijacking on a Mac?!

Yes it can happen.  Usually reserved for PC’s, pop up programs and hijacking can occur with a Mac too.  Typically this is caused by inadvertently downloading and installing a “Sister” program to an update or installation of downloaded software.  Extensions get installed within the browser, Safari or Chrome for example, that causes your online experience to become bogged down with scanning software, advertisements or being sent to another web site.

To resolve the issue, click on the Safari Menu and then Preferences.  Click the Extensions tab and choose the extension you want to uninstall.  Highlight that one and click Uninstall.  Next change the Home Page to the desired web site.  Go to the web site you want as your Home Page.  Click the word Safari, then click Preferences.  On the first page, click to make the current page your default.  Done.

In Chrome, click on the three bars in the upper right corner, then click on Settings.  Click the greyed out Extensions link on the left side of the screen.  Click the trash can to remove the associated extension.  Click on the setting link.  Click the third option under On Startup.  To change the Home Page, make sure you are at the site you want as the Home Page, click the blue link, Set Pages.  Click to use the current page button.  Done.