Scan to E-mail issue (HP)

When you try to scan a doc or image and send via e-mail you get an error message that there is a “server connection error.  There was a problem connecting to the server.  Press Retry or Ok to exit.”  The error is resolved by resetting the web services function of the printer/scanner/copier. On an HP … Read more

Basic Computer Maintenance

System running slow?  This time of year is the perfect time to clean up the computer!  Here are some basic things to do in order to do so: Uninstall any unused programs. Think of this in the same light as cleaning out the closet.  If you have not used it in a year, get rid … Read more

Wi-Fi Vulnerability, KRACK

Bad News: The KRACK vulnerability allows an attacker to eavesdrop on or modify data being transmitted over wireless connections.  Any wireless device can be affected.  This includes routers, access points and wireless adapters. Good News: a) Only wireless connections are affected.  Hardwire connections are not. b) Updating the routers firmware will resolve the issue.  Manufacturer’s … Read more

How to change the sensitivity of a touchpad on a laptop

When you move your hand across the touch-pad of many laptops the mouse seems to move all over.  The reason may be the sensitivity level of the device is set to high.  Reducing the sensitivity of the touch-pad will mean you will have to put more pressure on the pad to make the mouse move, … Read more

Business Continuance

No matter the size of your business, the ability to continue doing business after a catastrophic event can be critical to the long run success of your company.  Setting up a plan is simple if you follow these steps: Identify what you will need to continue working if your office was no longer accessible. Have … Read more

Wireless Printing Setup

When you setup your wireless printer, the wireless connection to the devices that use it are intermittent. For some reason the connection drops, gets repaired and drops again.  You have tried resetting the connection several times, create a static IP on the printer, reset the router and reinstalled software many times.  Nothing worked. What finally … Read more

HP Printer Resets Solves Issues

Many printer issues can be resolved by resetting the printer to factory defaults,  In this case, a printer would not release the error message “Print Head not installed or missing.”  The printer was an HP Office-jet Pro 8610.  Once the print head was cleaned, re-seated and locked down the error message remained no matter how … Read more

Keyboard Shortcuts: Dual Monitors

Having dual monitors allows you to open programs on different screens.  This is a very efficient solution when the user constantly needs to “alt-tab” between programs.  Open one program and drag it to the second screen, then open the next on the main screen is the process. There are some programs, typically industry specific types … Read more

Disabling Touch Screen (Monitor)

Having a touch screen is convenient, at times.  For those who do not use the touch screen hardware, you can turn it off.  Turning it off will stop accidently touching the screen, sending your cursor to parts unknown, or the screen may be malfunctioning and click on its own.  That can be annoying. To turn … Read more

iTunes playback devices

You cannot hear any sound when you play iTunes but can hear sound from your speakers through normal activity, (ie: beeps, install / uninstall sounds, etc). The default sound device may need to be changed.  Right click on the speaker, (lower right corner of the screen), and open the volumn control mixer.  Play a tune … Read more