Not getting email

If you are not getting your email as expected, there is a step to take that may resolve the issue.  You can send email, but cannot figure out where the new email coming in is located.  Passwords and settings seem to be correct or you have changed them recently and still get the same result. … Read more

Small print

All of a sudden when you go to print the result is very small print taking up less than half the page where it should have taken up the entire page.  This happens online with email and offline printing documents.  What happened? Some manufacturers, such as HP or Samsung, have taken it upon themselves to … Read more

Google Password Checker

First, this tip assumes you have saved passwords using the Chrome browser and you have a google account.  If you do, you will see your initial or image in the upper right corner of the screen.  Click the icon or image and then click Manage Your Google Account.   Next, look on the left column and … Read more

Google Chrome Crashes

When you open Google Chrome you get the “Aw Snaps” crash page.  When you try to go to another page on the internet you continue to get the crash pages.  Chrome simply does not work.  The problem is likely a corrupt user profile that needs to be deleted and reinstalled.  This goes beyond uninstalling and … Read more

HP Printing issue

When you attempt to print to your HP printer and you are enrolled in HP Instant Ink, you get an error message that tells you there is an account issue that has to be resolved in order to continue to print. The problem is with the information within the account.  Specifically the credit card either … Read more

AOL Update

AOL recently updated the interface on the AOL.com site.  That resulted in the mail page looking very different.  If you do not want to keep the new look, you can return to the “old” look be taking a couple easy steps. First, log into your AOL account online.  Under your name in the upper right … Read more

iPhone data recovery/backup

If you do not use icloud, or have run out of space and do not want to pay for additional storage, you can use a utility called MobiMover.  It will scan and then save your entire iPhone data unit to the computer.  The folder is placed on the desktop and is titled “Exported by MobiMover(then … Read more

Outlook errors

You get the error message that your Outlook file is in use and cannot be accessed.  As a result, you cannot access your email. The program will open, but Outlook will not open the associated .pst file, (email). This issue is caused by the PST file being access by another program, such as backup software.  … Read more

Outlook vs Gmail

You get the error message that your Outlook, using your Gmail address, will no longer send messages.  You can receive them, but not send and they are stuck in the Outbox. To resolve, open Outlook, click on File, Account Settings, Account Settings again, then select the affected account.  Click on the menu option Repair.  Then … Read more