Every once in a while when you open QB it requests an update. You click to do so and at some point during the installation of the updates, the process seems to freeze. It stays at that point for a very long time.
The issue has to do with Windows Defender, (other anti-virus software may cause the same issue). You will need to disable the utility to have the update complete. To disable the Windows Defender, open the Windows Security program. Click on the left side option for Virus & threat protection. In the section for Virus & threat protection settings, click Manage settings.
At this point toggle off Real-time protection. You can click off other options as well. Remember how to get back to this point so you can turn on Real-time protection after the update is complete.
Need Professional Help?
If these steps didn't solve your problem, we can help. We provide on-site virus & malware removal throughout western Connecticut.
Learn About Our Virus & Malware Removal Service →
🪟 More Windows Help & Tips
Looking for more windows help & tips? Check out our complete collection of guides and tutorials.
You will either see the update complete on its own, or you may have to End Task of the current installation and restart it without the protection turned on.