Tech Help for Seniors
Technology should make life easier, not harder. These guides are written specifically for seniors who want to stay connected with family, manage their devices, and avoid tech frustration.
Popular Guides
What to Do When Your Computer Won't Turn On
Computer won't start? Follow these simple troubleshooting steps that fix the problem 60% of the time, or call us for same-day help in western CT.
Read Guide →Why Is My WiFi So Slow? 8 Things to Check First
Slow WiFi driving you crazy? Check these 8 simple fixes before calling for help. Most take less than 5 minutes to try.
Read Guide →QuickBooks Running Slow? 7 Fixes That Actually Work
QuickBooks running slow? Try these 7 proven fixes that work for Connecticut small businesses. Most take less than 10 minutes.
Read Guide →All Tech Help for Seniors Guides
Switching from PC to Mac: What Small Business Owners Should Know
Thinking about switching your small business from PC to Mac? Here's what Connecticut business owners need to know before making the move.
Has Your Computer Been Hacked? A Simple Checklist
Think your computer's been hacked? Follow this simple checklist to identify the warning signs and protect yourself from identity theft.
Phishing Scams in 2026: How to Spot and Avoid Them
Connecticut residents are losing thousands to phishing scams. Learn the warning signs and protect yourself from fake Eversource bills and Medicare fraud.
Smart Phone Quick Tips
To redial the last number you called on an iPhone, simply open your keypad in the Phone app and tap the green phone icon. One example of how this can come in handy: Say you called in a pizza delivery
How to Video Call Your Grandkids: FaceTime vs Zoom for Seniors
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven—we've helped hundreds of grandparents set up video cal...
Simplifying Your iPhone for Seniors: 10 Essential Settings
Here at Chapin Business Services, we help seniors throughout Litchfield, Fairfield, and New Haven counties make their iPhones easier to use. W...
iPhone Storage Full? How to Free Up Space Without Deleting Photos
Your iPhone storage is full of Connecticut memories. Learn how to free up space without losing a single photo from Lake Waramaug or Lighthouse Point.
Setting Up a Home Office in a Small Space: Tech Essentials Under $500
Whether you're working from your dining room table in Southbury or converting a spare bedroom in Litchfield County, you can set up a productiv...
MacBook Running Hot and Loud? 5 Ways to Fix It
Is your MacBook overheating and sounding like a jet engine? Here are 5 practical fixes you can try at home before calling for help.
Best Printers for Home Offices (And How to Fix Common Problems)
If you work from home in western Connecticut—whether you're in Litchfield County, Fairfield County, or over in New Haven County—you know that a good p...
Use the Tips app on iPhone
View collections of tips in the Tips app that help you get the most from your iPhone. You can also get notifications every once in a while so you can keep learning new things over time.
How to Back Up Your Business Data: A Complete Guide
Here in western Connecticut—whether you're in Litchfield, Fairfield, or New Haven County—we've helped hundreds of small business owners recove...
Windows 11 Update Stuck or Failing? How to Fix It
Windows 11 update stuck? Learn simple fixes that work, plus when to call a professional for help with older PCs in Connecticut.
Password Managers for Families: Which One Is Best?
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven counties—we help families every day who are tired of r...
Computer Frozen? How to Recover Without Losing Your Work
Your computer froze with unsaved work? Don't panic. These simple steps can help you recover everything before you lose hours of progress.
How to Transfer Photos from iPhone to Windows PC
Here at Chapin Business Services, we help folks all over western Connecticut—from Litchfield County down through Fairfield and New Haven count...
Should You Upgrade to Windows 11 in 2026?
Windows 10 support ends October 2025. Here's what Connecticut residents need to know about upgrading to Windows 11 and keeping your computer secure.
Apple Watch Not Syncing with iPhone? Troubleshooting Guide
Here at Chapin Business Services, we help families throughout Litchfield, Fairfield, and New Haven counties get their Apple devices working to...
External Hard Drive Not Showing Up? Data Recovery Options
Here in western Connecticut, from Heritage Village in Southbury to homes throughout Litchfield, Fairfield, and New Haven counties, we get call...
How to Connect Streaming Services to Your TV (Netflix, Hulu, Disney+)
Here in western Connecticut—from Litchfield County down through Fairfield and New Haven counties—we get calls every week from folks who want to watch...
What Internet Speed Do You Really Need for Streaming?
Buffering during movie night? Learn what internet speeds you actually need for streaming and how to test if you're getting what you pay for.
QuickBooks Closes Immediately, Part 2: Advanced Solutions for Persistent Issues
While the first part of our QuickBooks troubleshooting guide covered the basic solutions using QuickBooks Tool Hub, some users experience more persistent closing issues that require additional trouble
QuickBooks Update Issue: How to Fix Frozen Update Installations
QuickBooks is an essential business accounting software that millions of users rely on for managing their finances, invoicing, and bookkeeping. However, like any software, QuickBooks requires regular
Google Photos: Complete Guide to Cloud Photo Management and Organization
Google Photos has revolutionized the way we store, organize, and share our digital memories. Far more than a simple photo repository, this powerful cloud-based service offers comprehensive photo manag
Quicken Sounds Stop: How to Fix Audio Issues in Quicken
Quicken is a popular personal finance management software that helps users track their money, manage budgets, and monitor financial goals. One of the features that many users enjoy is the audio feedba
How to Stay Incognito When Making Calls: Complete Privacy Guide
In today’s connected world, maintaining privacy when making phone calls has become increasingly important. Whether you’re calling a business contact, making a private call, or simply want
Keyboard Issue: How to Fix When Nothing Types on Screen
Have you ever experienced a frustrating situation where you’re typing on your keyboard, hearing the clicking sounds, but nothing appears on your screen? This is a common accessibility setting is
Cell Phone Quick Tips: Essential Features and Troubleshooting Guide
Your cell phone is packed with useful features and capabilities that can make your daily life easier and more efficient. From read receipts to email management and data backup, understanding these fea
How to Teach Your iPhone or iPad to Recognize People’s Faces in the Photos App: Complete Guide
Organizing one’s photos by date or occasion is by far the most common methodology in photography. More than ever with iOS, Apple is trying to alleviate the issues outlined above by giving promin
How to Use Gmail’s Bulk Unsubscribe Feature: Complete Guide for Web, Android, and iOS
Are you drowning in promotional emails? Google has just made it easier than ever to regain control of your inbox with Gmail’s new Manage Subscriptions tool. This powerful feature allows you to u
6 Ways to Speed Up Email & Downloads on Your Phone: Complete Performance Guide
Slow email loading and sluggish downloads can be incredibly frustrating, especially when you’re trying to stay productive on the go. Whether you’re waiting for important emails to load or
Things You Can Do with an iPhone: Hidden Features and Pro Tips
Your iPhone is packed with powerful features that go far beyond making calls and sending texts. From Siri’s advanced capabilities to accessibility features and camera tricks, there are countless
What Happens When Windows 10 Support Ends in 2025? Complete Guide to Your Options
Windows 10 is reaching the end of its official support on October 14, 2025. That means Microsoft will stop releasing new features and routine security updates for the general public. For most users, t
How to Solve Common Jitterbug Phone Issues: Complete Troubleshooting Guide
Jitterbug phones are specially designed for seniors, making them user-friendly with large buttons and a simple interface. However, like any technology, they can sometimes face issues that need trouble
How to Get Siri to Read Any Text on iPhone or iPad: Complete Setup Guide
Your iPhone and iPad have powerful built-in accessibility features that can read any text on your screen. Whether you are reviewing documents, reading long articles, or want to give your eyes a break,
Essential iPhone Tips That People Rely On: A Complete Guide to iOS Productivity
Your iPhone is packed with powerful features that can transform how you work, stay organized, and protect your privacy. While many users only scratch the surface of their device’s capabilities,
How to Maximize your Privacy; iPhone & Android settings
The “Improve Search” feature allows Apple to store your searches from Safari, Siri, Images, and more. If privacy is a top concern, you might want to disable this. Here’s how to turn it off:
Fix Chrome sync issues (iPhone/Android)
If you signed out of a Google service, like Gmail, Chrome will pause sync. To turn sync back on, sign in to your Google Account:
How to stop the never-ending stream of spam emails
The short answer is you can’t stop the spam, but you can filter it out of your life by creating Gmail filters that will help you manage email that will make your life a lot less hassled by spamaholics
How to connect your iPhone & Android to use Bluetooth: A Step-by-Step Guide
Bluetooth technology is a wireless communication protocol that allows devices to communicate with each other in close proximity.
Updated Microsoft Word Tips
You can control access to a document by implementing a password for it. Passwords are case-sensitive and can be a maximum of 15 characters long. Create a strong password, ideally one that you can easi
Remove duplicate photos on iPhone and Android
2. Scroll down to the updates section and tap Duplicates.
HIDDEN IPHONE TRICKS THAT WILL MAKE LIFE EASIER
If you’re scrolling down a webpage and want to return to the top, tap the top center of your screen next to the front-facing camera. This tap will pull you back to the top. Not only can you do this on
How to Get Rid of Dots Indicating a Space Between Words
It can be extremely annoying when you go to type in Word and after each character there appears a dot.
AOL Update
AOL recently updated the interface on the AOL.com site. That resulted in the mail page looking very different. If you do not want to keep the new look, you can return to the “old” look be taking a c
Credit Card Skimming and Preventing Identity Theft
Online shopping is very convenient and easy. It is also the best way to get hacked. We use our personal information and credit card data to purchase items. Most online sites have taken additional s
Shake
If you are the type of end user that loves having multiple windows open on the desktop, then Shake is for you. Shake allows the user to click, hold and shake a window to minimize all others, leaving
“Secret” Start Menu in Windows 10
This one is easy. If you are a fan of the “old school” Start menu you can have it back, (almost). Hover your mouse over the start button and
What is my Wi-Fi password?
It is easy to do. Forgetting the Wi-Fi password is a common occurrence. There are several ways to find out what the password is. Try these steps:
ICloud Syncing
In this case we have several mac computer systems that sync photos to an iCloud account. An iPhone is the device used primarily to take pictures and sync to iCloud. The problem is the iPhone will no
Removing hyperlinks in Excel (2010 and later)
Excel will automatically add a hyperlink to, for example, an email address you have entered on a spreadsheet for reference. Problem is, the hyperlink is never used and if accidently “rolled over” wil
Why aren’t zeros appearing in Excel?
It seems simple enough. You type a number that starts with a zero, such as a cvv code, zip code or other identifier, and it just does not appear. When we look it up online, the directions to correct
Apple iTunes bill seems high
If you are questioning the iTunes bill there is a simple way to look at the charges right from your iPhone. There you can change your subscriptions or cancel altogether.
How to get programs to stop loading automatically
You should not need Edge, or other internet browsers, to run during startup. If you want to use an app, simply double click to run. Automatically starting applications can use valuable system resour
Making labels, (using Office version 2010 or later)
If you have a list of names and addresses compiled in Excel and wish to make labels the process can be confusing and frustrating. There are several steps that need to be taken to print your labels cor
Fix a corrupted Recycle Bin
When you try to delete or empty the Recycle Bin you receive the error message that it is corrupted. You can not delete files or empty the Trash.
Business Continuance
No matter the size of your business, the ability to continue doing business after a catastrophic event can be critical to the long run success of your company. Setting up a plan is simple if you foll
Moving Mac files to a PC
What should be an easy process is made difficult because of the different file types each system uses. PC’s cannot easily read Mac files, so transferring them to a PC is not possible, unless…
Creating space on an iPhone
No matter how much space you have on your iPhone, it seems not enough. You can increase your available space on the iPhone and increase personal privacy at the same time.
Keyboard Shortcuts: Dual Monitors
Having dual monitors allows you to open programs on different screens. This is a very efficient solution when the user constantly needs to “alt-tab” between programs. Open one program and drag it to
Windows 10 Tweaks
There are a lot of nice things about Windows 10. The interface is better than Win8 and the speed has improved at startup. Here are several items you can tweak to make the new operating system more t
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