There's nothing more frustrating than settling in to watch your favorite show, only to have it buffer every few minutes. Or worse, having the quality drop so low you can barely make out what's happening on screen. If you're dealing with constant streaming issues, you're probably wondering: is it my internet speed, or is something else going on?
Here in Connecticut, many of us are choosing between Frontier's fiber network and Xfinity's cable service. Both promise great speeds, but what you actually need depends on how many people are streaming in your house at once. The good news? You might not need the most expensive plan they're trying to sell you. Let me walk you through exactly what speeds you need and how to figure out if your current service is actually delivering what you're paying for.
What Streaming Speeds Do You Actually Need?
Let's start with the basics. Here's what the major streaming services actually require:
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- Netflix: 3 Mbps for standard definition, 5 Mbps for HD, 25 Mbps for 4K
- Hulu: 3 Mbps for standard, 8 Mbps for HD
- YouTube: 2.5 Mbps for standard, 5 Mbps for HD, 20 Mbps for 4K
- Disney+: 5 Mbps for HD, 25 Mbps for 4K
- Amazon Prime Video: 5 Mbps for HD, 25 Mbps for 4K
But here's the catch: those numbers are for one device streaming at a time. If your spouse is watching Netflix in the bedroom while you're streaming a game in the living room, and your daughter is on YouTube in her room, you need to multiply those numbers.
A good rule of thumb: 25 Mbps per person who might be streaming at the same time gives you comfortable breathing room. So a household of four people would want at least 100 Mbps.
How to Test If You're Getting the Speed You Pay For
Before you call your internet provider or upgrade your plan, let's figure out if you're actually getting the speeds you're paying for. This takes about 10 minutes and could save you a service call.
- Find out what speed you're supposed to be getting. Check your internet bill or log into your Xfinity or Frontier account online. Write down the download speed you're paying for (it'll be a number like "300 Mbps" or "500 Mbps"). This is your baseline for comparison.
- Connect your computer directly to your router with an ethernet cable. I know this seems old-fashioned, but WiFi can slow things down by 30-50%, and we need to test your actual internet speed first, not your WiFi. The ethernet port on your router looks like a larger phone jack, and the cable usually has a little clip on the connector. If you don't have an ethernet cable, you can pick one up at any hardware store for about $10.
- Turn off all other devices using your internet. Ask everyone in the house to disconnect their phones, tablets, and computers from WiFi for just five minutes. Turn off smart TVs too. This ensures you're testing the full speed without other devices taking up bandwidth. Think of it like testing your water pressure – you want all other faucets off to get an accurate reading.
- Go to Fast.com on your computer. Just type "fast.com" into your web browser (not Google, just the address bar at the top). This free tool from Netflix will automatically start testing your speed. Wait for it to finish – it usually takes 30-60 seconds. Write down the number it shows you.
- Compare your test result to what you're paying for. You should be getting at least 80% of your advertised speed. So if you're paying for 300 Mbps, you should see at least 240 Mbps. If you're getting close to that number, your internet speed is fine, and your streaming problems are likely caused by something else (like WiFi issues or router problems). If you're getting much less, move to the next step.
- Restart your modem and router. Unplug both devices from power (if they're combined into one box, just unplug that). Wait 30 full seconds – I know it seems silly, but this gives the system time to fully reset. Plug your modem back in first, wait for all the lights to come back on (usually 2-3 minutes), then plug in your router. This clears out temporary glitches and refreshes your connection, kind of like restarting your computer when it's acting up. This simple step fixes the problem about 40% of the time.
- Test your speed again using Fast.com. Run the same test again with everything still disconnected. If your speed is now where it should be, great! Your issue was a temporary glitch. If it's still low, you'll need to contact your internet provider – there may be a problem with your line or your modem might need replacing.
Why this works: Most streaming problems aren't actually about your internet plan – they're about getting what you already pay for. Modems and routers can get "confused" after running for weeks or months, and a simple restart clears their memory. Testing with an ethernet cable removes WiFi from the equation, so you know exactly where the problem is.
Honest truth: This process fixes streaming issues about 60% of the time. The other 40% usually involve router problems, WiFi interference, or issues with how your devices are set up.
Still Not Working?
If you followed those steps and you're still having streaming problems even though your speed test looks good, here are some more complex issues that might be the culprit:
- Your router is too old or can't handle multiple devices. If your router is more than 4-5 years old, it might not be able to manage all the devices in a modern household, even if your internet speed is fine. Newer routers have better technology for juggling multiple streams at once.
- WiFi dead zones in your home. Many Connecticut homes, especially older colonials and farmhouses, have thick walls or layouts that block WiFi signals. Your internet speed might be perfect at the router but terrible in the bedroom where you're trying to stream.
- Network configuration problems. Sometimes devices aren't connecting to the right frequency (2.4 GHz vs 5 GHz), or your router settings need adjustment to prioritize streaming traffic. This gets technical fast and usually needs someone who knows what they're doing.
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---Frequently Asked Questions
Is Frontier fiber better than Xfinity cable for streaming?
Fiber is generally more reliable because it's not affected by how many neighbors are online at the same time. Cable internet (like Xfinity) is shared among nearby houses, so you might see slower speeds during peak evening hours when everyone's streaming. That said, both can work great for streaming if you have enough speed. The bigger factor is usually your home WiFi setup, not which provider you choose.
Why does my streaming work fine sometimes but buffer other times?
This usually happens during peak usage hours (typically 7-11 PM) when everyone in your neighborhood is online. It can also happen when other people in your house are doing bandwidth-heavy activities like video calls, online gaming, or uploading photos. If it's consistent every evening, you might need a faster plan or there could be an issue with your provider's service in your area.
Do I need to upgrade to gigabit internet (1000 Mbps) for streaming?
Probably not. Gigabit speeds are nice to have but aren't necessary for most households. Even a family of four all streaming 4K content at the same time would only need about 100-150 Mbps. Where gigabit helps is when you're also doing large file downloads, running a home office with constant video calls, or have teenagers gaming online while others stream.
Can using WiFi instead of ethernet cause buffering?
Absolutely. WiFi can be 30-70% slower than a wired connection, depending on how far you are from the router and what's in the way. If your smart TV or streaming device is far from your router or on a different floor, weak WiFi is likely your problem, not your internet speed. This is especially common in older Connecticut homes with plaster walls or homes with additions that extended far from where the router sits.