IT Support
Most small businesses around here do not need a full-time IT department, and cannot justify one. They need someone who knows their setup, answers the phone and turns up. We look after the computers, the network, the printers, the email and the backups for small offices across western Connecticut, and we have been doing it since 1995. We are not an enterprise IT firm and we will tell you honestly if a job is bigger than us.
Need it support? We'll come to you.
Call (203) 262-1869What We Provide
- On-site support at your office
- Workstation setup and maintenance
- Office network and Wi-Fi
- Shared printers and scanners
- Business email setup and troubleshooting
- Backup systems that get checked
- Microsoft 365 and QuickBooks help
- New employee and new machine setup
Common Problems We Fix
- No one to call when something breaks
- Office network or Wi-Fi keeps dropping
- Shared printer will not work for everyone
- Business email problems
- Backups nobody has tested
- Setting up a computer for a new employee
If any of these sound familiar, give us a call.
Frequently Asked Questions
Do you offer a monthly IT support contract?
We work hourly at $135 per hour, with an estimate before we start. Most small offices around here find that works out cheaper than a monthly contract, and you are never paying for a month where nothing broke. If you would rather have something regular, call us and we will talk it through.
How big a business do you support?
Small offices, generally under about 20 machines. That is where we are most useful. If you need enterprise-level IT, a server room or 24/7 coverage, we are not the right fit and we will say so rather than take the work.
Do you come to the office or is it all remote?
We come to you. Some things can be sorted remotely and we will do that when it saves you money, but we are local and we turn up.
Which towns do you cover for business IT support?
The same towns we serve for everything else: Southbury, Waterbury, Danbury, Woodbury, Middlebury, Newtown, Ridgefield, Torrington and the rest of western Connecticut. See our service area page for the full list and drive times.
Can you work with our existing computer person?
Yes. Plenty of our clients have someone who set things up years ago. We are happy to pick up where they left off rather than insist on redoing everything.
How It Works
Here's what to expect when you call.
Call Us
Tell us what's going on, and we'll ask a few questions to understand the problem.
Schedule
We'll find a time that works for you. Same-day and next-day appointments are often available.
We Visit
We come to your home or office and do the work on-site, so there's nothing to disconnect or carry.
Done
We explain what we did, answer your questions, and make sure you're all set before we leave.
Other Services
Everything else we help with at home or at the office.
Computer Repair
PC and Mac repairs, hardware upgrades, screen replacements, and troubleshooting for any issue
Virus & Malware Removal
Complete cleanup of viruses, spyware, and ransomware plus security software setup
Wi-Fi & Network Setup
Home and office networking, router configuration, range extenders, and connectivity fixes