iPhone & iOS Help
Whether you just got your first iPhone or you've been using one for years, these guides will help you solve problems, save storage space, extend battery life, and master features you didn't know existed.
Popular Guides
Switching from PC to Mac: What Small Business Owners Should Know
Thinking about switching your small business from PC to Mac? Here's what Connecticut business owners need to know before making the move.
Read Guide âSmart Phone Quick Tips
To redial the last number you called on an iPhone, simply open your keypad in the Phone app and tap the green phone icon. One example of how this can come in handy: Say you called in a pizza delivery
Read Guide âIdentify plants or animals and more.
If you take a photo of a plant, flower, tree, or animal and sometimes food, you can find out exactly what it is by tapping the
Read Guide âAll iPhone & iOS Help Guides
ADD MULTIPLE FACES TO FACE ID
The latest iPhones (except for iPhone SE) use Face ID to unlock your device. Earlier versions of the iPhone could only recognize a single face, so anyone else who uses your phone would have to input a
How to set up your Medical ID
To make your Medical ID available from the Lock screen on your iPhone, turn on Show When Locked. In an emergency, this gives information to people who want to help. To share your Medical ID with emerg
How to Video Call Your Grandkids: FaceTime vs Zoom for Seniors
Here in western Connecticutâfrom Litchfield County down through Fairfield and New Havenâwe've helped hundreds of grandparents set up video cal...
Simplifying Your iPhone for Seniors: 10 Essential Settings
Here at Chapin Business Services, we help seniors throughout Litchfield, Fairfield, and New Haven counties make their iPhones easier to use. W...
iPhone Storage Full? How to Free Up Space Without Deleting Photos
Your iPhone storage is full of Connecticut memories. Learn how to free up space without losing a single photo from Lake Waramaug or Lighthouse Point.
MacBook Running Hot and Loud? 5 Ways to Fix It
Is your MacBook overheating and sounding like a jet engine? Here are 5 practical fixes you can try at home before calling for help.
Best Printers for Home Offices (And How to Fix Common Problems)
If you work from home in western Connecticutâwhether you're in Litchfield County, Fairfield County, or over in New Haven Countyâyou know that a good p...
Record and transcribe audio in Notes on iPhone
You can record audio and have the spoken words transcribed in a note.
Use the Tips app on iPhone
View collections of tips in the Tips app that help you get the most from your iPhone. You can also get notifications every once in a while so you can keep learning new things over time.
How to Back Up Your Business Data: A Complete Guide
Here in western Connecticutâwhether you're in Litchfield, Fairfield, or New Haven Countyâwe've helped hundreds of small business owners recove...
Microsoft 365 for Small Businesses: Setup and Best Practices
Here in western Connecticutâfrom Litchfield County down through Fairfield and New Haven countiesâwe help dozens of small businesses get set up...
Password Managers for Families: Which One Is Best?
Here in western Connecticutâfrom Litchfield County down through Fairfield and New Haven countiesâwe help families every day who are tired of r...
How to Transfer Photos from iPhone to Windows PC
Here at Chapin Business Services, we help folks all over western Connecticutâfrom Litchfield County down through Fairfield and New Haven count...
Should You Upgrade to Windows 11 in 2026?
Windows 10 support ends October 2025. Here's what Connecticut residents need to know about upgrading to Windows 11 and keeping your computer secure.
Apple Watch Not Syncing with iPhone? Troubleshooting Guide
Here at Chapin Business Services, we help families throughout Litchfield, Fairfield, and New Haven counties get their Apple devices working to...
Outlook keeps typing in CAPITALS when composing a new email
To resolve this issue open Outlook and go to New Mail. At the bottom of the left corner you will see Options. Click Options, then Mail and finally click the button for Stationary and Fonts. There y
5 ways your phone can work harder for you
If youâre frequently typing your email address, home address, or the same greeting, you can save time by using built-in text shortcuts.
How to Connect Streaming Services to Your TV (Netflix, Hulu, Disney+)
Here in western Connecticutâfrom Litchfield County down through Fairfield and New Haven countiesâwe get calls every week from folks who want to watch...
QuickBooks Update Issue: How to Fix Frozen Update Installations
QuickBooks is an essential business accounting software that millions of users rely on for managing their finances, invoicing, and bookkeeping. However, like any software, QuickBooks requires regular
Windows 11 Controlled Folder Access Blocking Legitimate Apps: Complete Fix Guide
Windows 11’s Controlled Folder Access is a powerful security feature designed to protect your important files from ransomware and other malicious software. However, this security measure can som
How to Stay Incognito When Making Calls: Complete Privacy Guide
In today’s connected world, maintaining privacy when making phone calls has become increasingly important. Whether you’re calling a business contact, making a private call, or simply want
iPhone & Android Cleanup and Tune Up: Complete Maintenance Guide
Regular maintenance is essential for keeping your smartphone running smoothly and efficiently. Over time, phones accumulate dust, unused apps, cached data, and outdated software that can slow down per
Keyboard Issue: How to Fix When Nothing Types on Screen
Have you ever experienced a frustrating situation where you’re typing on your keyboard, hearing the clicking sounds, but nothing appears on your screen? This is a common accessibility setting is
Cell Phone Quick Tips: Essential Features and Troubleshooting Guide
Your cell phone is packed with useful features and capabilities that can make your daily life easier and more efficient. From read receipts to email management and data backup, understanding these fea
How to Transfer Photos and Videos Off Your iPhone/Android and Still Keep Full Access: Complete Guide
Want to keep your pictures safe and accessible? Want to create more free space on your iPhone or Android? The best way to protect your pictures and videos and free up space is to use iCloud, OneDrive,
How to Use Facebook’s Privacy Checkup to Secure Your Profile: Complete Security Guide
In today’s digital world, protecting your personal information on social media platforms is more important than ever. Facebook’s Privacy Checkup tool provides a comprehensive way to review
How to Teach Your iPhone or iPad to Recognize People’s Faces in the Photos App: Complete Guide
Organizing one’s photos by date or occasion is by far the most common methodology in photography. More than ever with iOS, Apple is trying to alleviate the issues outlined above by giving promin
How to Use Gmail’s Bulk Unsubscribe Feature: Complete Guide for Web, Android, and iOS
Are you drowning in promotional emails? Google has just made it easier than ever to regain control of your inbox with Gmail’s new Manage Subscriptions tool. This powerful feature allows you to u
6 Ways to Speed Up Email & Downloads on Your Phone: Complete Performance Guide
Slow email loading and sluggish downloads can be incredibly frustrating, especially when you’re trying to stay productive on the go. Whether you’re waiting for important emails to load or
Things You Can Do with an iPhone: Hidden Features and Pro Tips
Your iPhone is packed with powerful features that go far beyond making calls and sending texts. From Siri’s advanced capabilities to accessibility features and camera tricks, there are countless
Windows 11 Requirements: Complete System Requirements and Compatibility Guide
Windows 11 represents Microsoft’s most significant operating system update in years, bringing a modern interface, enhanced security features, and improved productivity tools. However, these impr
How to Solve Common Jitterbug Phone Issues: Complete Troubleshooting Guide
Jitterbug phones are specially designed for seniors, making them user-friendly with large buttons and a simple interface. However, like any technology, they can sometimes face issues that need trouble
How to Get Siri to Read Any Text on iPhone or iPad: Complete Setup Guide
Your iPhone and iPad have powerful built-in accessibility features that can read any text on your screen. Whether you are reviewing documents, reading long articles, or want to give your eyes a break,
Essential iPhone Tips That People Rely On: A Complete Guide to iOS Productivity
Your iPhone is packed with powerful features that can transform how you work, stay organized, and protect your privacy. While many users only scratch the surface of their device’s capabilities,
How to Maximize your Privacy; iPhone & Android settings
The âImprove Searchâ feature allows Apple to store your searches from Safari, Siri, Images, and more. If privacy is a top concern, you might want to disable this. Hereâs how to turn it off:
Fix Chrome sync issues (iPhone/Android)
If you signed out of a Google service, like Gmail, Chrome will pause sync. To turn sync back on, sign in to your Google Account:
Have the iPhone or Android read aloud to you
Have the iPhone or Android read aloud to you
How to change the display from two pages to one in Microsoft Word
Here you can also change the display of the single page.
How to clear RAM on iPhone with AssistiveTouch
On newer devices with Face ID, namely, iPhone 15 series, iPhone 14 series, iPhone 13 series, iPhone 12 series, iPhone 11 series, iPhone XS, XR, and X, you can reset the RAM with AssistiveTouch. Hereâs
How to speed up your slow iPhone
Restarting your iPhone helps to free up iPhone RAM, ensuring a smooth user experience.
How to stop spam text messages on iPhone
Now, when you receive a message from a sender that is not in your address book, the message will be sent to the â
How to stop the never-ending stream of spam emails
The short answer is you canât stop the spam, but you can filter it out of your life by creating Gmail filters that will help you manage email that will make your life a lot less hassled by spamaholics
4 Ways to Protect Yourself Against AI Guessing Your Passwords
The strongest passwords are at least 17 random characters. Use an automated password generator like Norton Password Generator or the Avast Random Password Generator for best results.
How to connect your iPhone & Android to use Bluetooth: A Step-by-Step Guide
Bluetooth technology is a wireless communication protocol that allows devices to communicate with each other in close proximity.
Printing Issue
When you print, scan or copy any document, a line appears at the top of the page, (on the first page only if you print multiple pages), that reads similar to:
Use emoji on your iPhone
With a tap of your finger, you can bring words to life with emoji.
Updated Microsoft Word Tips
You can control access to a document by implementing a password for it. Passwords are case-sensitive and can be a maximum of 15 characters long. Create a strong password, ideally one that you can easi
Remove duplicate photos on iPhone and Android
2. Scroll down to the updates section and tap Duplicates.
7 tips and tricks to extend iPhone battery life
Tapping the âLast 10 Daysâ toggle on the right-hand side gives you a broader look at whatâs been eating up your power.
HIDDEN IPHONE TRICKS THAT WILL MAKE LIFE EASIER
If youâre scrolling down a webpage and want to return to the top, tap the top center of your screen next to the front-facing camera. This tap will pull you back to the top. Not only can you do this on
Photo album (creating)
One of the better FREE versions of photo book making software is Canva.
Scanning Tip (Windows)
A great solution to many scanning issues is the Microsoft Scan App. You can download it from the MS Store or search for it online. Once downloaded, click to install the application. Then run it aft
AOL Update
AOL recently updated the interface on the AOL.com site. That resulted in the mail page looking very different. If you do not want to keep the new look, you can return to the âoldâ look be taking a c
Saved Passwords on the iPhone
If you need to find your password that is saved on your iPhone the process to see those is:
iPhone data recovery/backup
If you do not use icloud, or have run out of space and do not want to pay for additional storage, you can use a utility called
iPhone data recovery/backup
If you do not use icloud, or have run out of space and do not want to pay for additional storage, you can use a utility called
Use Strong Passwords to Prevent Identity Theft
We all love to share what is happening in our lives on platforms such as Facebook. There is nothing wrong with sharing IF you are careful doing so. Here are some ideas to help protect yourself on so
What is my Wi-Fi password?
It is easy to do. Forgetting the Wi-Fi password is a common occurrence. There are several ways to find out what the password is. Try these steps:
ICloud Syncing
In this case we have several mac computer systems that sync photos to an iCloud account. An iPhone is the device used primarily to take pictures and sync to iCloud. The problem is the iPhone will no
Ransomware Protection
If this has happened to you then you understand the devastation this can have on your business or home files. Ransomware gets onto your system through seemingly innocent online behavior. The virus c
Instagram & Offloading Apps (iPhones)
If you use Instagram on your iPhone issues can arise that can be frustrating. Uploading pictures or a video can take an extraordinary amount of time. Seems to stall uploading the files. Attempts to
Screen Saver Password, Mac
When you close the lid on your Mac Book or when the screen saver activates on the iMac, you need to re-enter the password
iPhone can’t use apps without the internet connection, (wifi)
When I am out of the office/home and away from a internet connection, (wifi), I would try to make a call, use Maps or try to use another app, the error message would tell me that it can not make a cal
Streaming Apps Stop Working
For a few days now you can only access the applications on your streaming device but not any content. For example, you open Paramount+, scroll to a series or movie, click to play but it buffers forev
Why arenât zeros appearing in Excel?
It seems simple enough. You type a number that starts with a zero, such as a cvv code, zip code or other identifier, and it just does not appear. When we look it up online, the directions to correct
Apple iTunes bill seems high
If you are questioning the iTunes bill there is a simple way to look at the charges right from your iPhone. There you can change your subscriptions or cancel altogether.
Email using QuickBooks
Issue: you set up QB to email invoices, estimates, etc, but it will not get past the password window even though you are certain the password is correct for your Gmail account.
Fast Startup
Windows has an option for fast start up. This allows the system to load startup items into the ram, and keeps that information there so the next time you turn on the system, or come out of hibernatio
Ways to maximize your phone battery
Ways to maximize your phone battery
Chrome: saved passwords and bookmarks
While most backup programs are setup to save profile data, (documents, pictures, desktop, etc), there is vital data that should be included, but may not be part of the profile. If you are like many o
Quickbooks Advertising
I use QuickBooks 2014 and have become annoyed with the up selling that create popups whenever I start the program. Now I am getting script error messages because there is something corrupted within t
iPhone backups
The screen broke on my iPhone and need to get it replaced. As with any service to the smart phones, you want to make sure your data is backed up prior to any work being done. Even if iCloud is used,
Flip and Rotate Video Utility
Have ever created a video or downloaded a video only to find out it is upside down or rotated incorrectly? To make it worse, the video is a clip of something that cannot be replicated, such as a grad
How to save battery power when you really need to
The iPhone comes with a power save feature that extends the battery for times when you are not able to charge the phone. Sporting events, gatherings, camping trips, etc are some examples where you ca
Getting rid of the Win10 upgrade reminder
Windows 10 has proven to be a pretty nice upgrade from Windows 7. However, if you do not want to upgrade, how do you get rid of the reminder that continually pops up near the clock? You can, and it
Securing your iPhone
Itâs been in the news lately. Should Apple allow the US Government access to a phone? Maybe both sides are correct. In any event, securing your phone is as important today as ever and the story has
Creating space on an iPhone
No matter how much space you have on your iPhone, it seems not enough. You can increase your available space on the iPhone and increase personal privacy at the same time.
Permanently delete text messages on an iPhone
In an earlier Tip we discussed how to create more space on your smart phone by removing text messages you donât need to save. As you may know, those messages are still stored on the iPhone data base
Keyboard Shortcuts: Dual Monitors
Having dual monitors allows you to open programs on different screens. This is a very efficient solution when the user constantly needs to âalt-tabâ between programs. Open one program and drag it to
LibreOffice
If you have just updated your Mac system to Yosetime, (10.10.3), and were using an older document producing program, such Apple Works, you will have to update the program to view, edit and print your
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